GBS Roadmap Series 2017

ZURICH, SWITZERLAND • 02 MARCH 2017
LINKING GBS AND DISRUPTIVE FORCES TO CHALLENGE THE STATUS QUO

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ONE DAY EVENT

This event provides an interactive environment to help you identify and achieve the biggest improvements on your roadmap towards best-in-class delivery within your support services.

 

LOCATION

Zurich Marriott Hotel
Neumuehlequai 42
Zurich, 8006
Switzerland

 

SPEAKERS

Gathering the latest in thought leaders and forward thinking, we have created a well-rounded agenda to fit the global business environment.

 

COCKTAIL PARTY

Relax and network with luminaries and change-makers after the event.

AGENDA

Throughout this event, you will participate in peer discussions with companies who have closely aligned delivery models. Coupled with practical advice and meaningful case studies, we believe this will allow you to leave with real connections and tangible solutions.

DAY 1 FOCUS: Process and Business Transformation

Welcome

Coffee and Registration

 

Introduction

Innovation, Transformation and Disruption in GBS (Swiss GBS Market Trends, McLaren, Digital Labour, Cyber)

Chinmay Nair and Don Ryan, KPMG

Plenary Session 1

Strategic Workforce Management in GBS

Peter Hämmerli, Swiss Re

Plenary Session 2

From SSC to GBS: A Transformational Journey

Hans Bohnen, Clariant

 

Panel 1

Sourcing Consideration (Captive vs Outsourcing vs Hybrid)

Eleanor Winn, Head of EMEA, SIG (moderator) 

Kamila Grembowicz, Head of Delivery Excellence, Syngenta Business Services

Thomas Bloemen, Head of GBS, Panalpina

Peter Hämmerli, Head Global Services Delivery, Managing Director, Swiss Re

Frank Wolfsteiner, Directory Advisory Services, HCL Technologies

Lunch

 

 

 

 

Plenary Session 3

ABB - Our GBS Transformation Journey

Hannu Kasi, Global Business Lead, ABB

Cian Quilty, European Head - Business Process Services, Wipro Limited

Somit Kapoor, General Manager Operations, Wipro BPO

 

Plenary Session 4

A Transformation Story: Traditional HR Based Organization to Lean Performance Management Systems

Adrian Baldwin, Consultant, Orchy Consulting

Plenary Session 5

Creating New Business Models Using Industry 4.0 - The Impact of AI, IoT and Digitalisation on GBSl

Alan Flower, HCL

Plenary Session 6

A Discussion on Intelligent Automation

Phil Fersht, CEO and Chief Analyst, HFS

Panel 2

The Intelligent Automation Panel

Phil Fersht, CEO and Chief Analyst, HFS (moderator)

Slobodan Keseljevic, Head of Strategy and Change Management, A1 Telekom Austria

Rohit Adlakha, VP & Global Head Hyper Automation, Wipro HOLMES

James Dening, VP Europe, Automation Anywhere

Charles Mulinder, Managing Director - Group Technology, UBS

 

 

Plenary Session 7

Change Management and Business Transformation in GBS

Dietmar Dold, Partner, KPMG

Wrap Up Session

Chinmay Nair, KPMG and Eleanor Winn, SIG EMEA

Our Speakers

Join us to hear real-world experts share their knowledge and best-practices.

Thomas Bloemen

Head of GBS
Panalpina
 

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Hans Bohnen

Head of GBS
Clariant
 

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Slobodan Keseljevic

Head of Strategy
and Change Management
A1 Telekom Austria

Slobodan Keseljevic is Strategy and Change Management Head in CTO area of A1 Telekom Austria.

Charles Mulinder

Managing Director
UBS
 

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Adrian Baldwin

Independent Consultant
Orchy Consulting
 

Improving Services has been a core passion for Adrian over the last 20 years.

Dietmar Dold

Partner
KPMG
 

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Don Ryan

Director, KPMG
 
 

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Eleanor Winn

Head of EMEA, SIG
 

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WHAT ATTENDEES SAY

ABOUT The EVENT Outsource and KPMG have combined to offer a series of events
across Europe covering the road to optimal Global Business Services (GBS) delivery.

This series, which kicked off in 2015, has been a resounding success. Our goal is to give companies the tools they need to succeed with their own GBS roadmap. In an increasingly complex world,companies that take a holistic view across their internal support functions will yield the greatest return.

KPMG and Outsource have come together to disrupt existing offerings, and better serve one of the largest communities in the support services space. Our joint vision is to grow a community whose members help one another along their independent journeys towards Global Business Services whilst working in tandem to identify the next step on the roadmap. Many promise it. We are delivering it.


 
 

 

Zurich Marriott Hotel

Neumuehlequai 42

Zurich, 8006

Switzerland